At Xing Dynamic (xingdynamic.xyz), we prioritize customer satisfaction and transparency. This Refund Policy explains when and how refunds may be issued for services purchased through our website.
1. General Policy
Since our services are digital and customized to each client’s needs, refunds are only issued under specific and valid circumstances. Once a project has started or deliverables have been provided, refunds cannot be processed.
2. Eligibility for Refund
- Refunds are eligible only if requested within 7 days of the initial payment date.
- No project work must have begun, and no deliverables should have been provided at the time of the request.
- Refund eligibility will be reviewed on a case-by-case basis by our support team.
3. Non-Refundable Items
- Any completed or partially completed projects.
- Consultations, digital strategy sessions, or SEO audits already conducted.
- Monthly or ongoing subscription services once a billing period has started.
4. Cancellations
Clients with ongoing services may cancel with a 30-day written notice. Cancellations take effect at the end of the current billing cycle. Refunds are not provided for the current or past billing periods.
5. Refund Processing
Approved refunds will be processed within 7–10 business days via the original payment method. Processing times may vary depending on your bank or payment provider.
6. Disputes and Inquiries
If you believe you have been billed incorrectly or wish to dispute a charge, please contact our support team before initiating a chargeback with your bank. We will investigate and resolve your issue promptly.
7. Contact Us
For refund requests, billing questions, or support, please contact us:
